29-ServiceOperations-IncidentandProblemManagement.mp4;24-ServiceTransition-ReleaseandDeploymentManagement.mp4;27-ServiceOperations-ServiceDeskFunction.mp4;15-ServiceDesign-AvailabilityManagement.mp4;3

1.IntroductiontoITIL2011Foundations.mkv;10.ServiceTransition(TransitionPlanningandSupport).mkv;11.ServiceTransition(Knowledge,AssetandConfigurationManagement).mkv;12.ServiceTransition(ChangeManagement

Module_1.wmv;Module_2.wmv;Module_3.wmv;Module_4.wmv

2012-02-0606.33ITIL30.01-06.02vR.wmv;2012-02-0318.34ITIL30.01-06.02vR.wmv;2012-01-3118.35ITIL30.01-06.02vR.wmv;2012-02-0218.36ITIL30.01-06.02vR.wmv;2012-01-3018.38ITIL30.01-06.02vR.wmv;2012-02-0118.37

01-ITILV32011ServiceStrategySS.pdf;02-ITILV32011ServiceDesignSD.pdf;03-ITILV32011ServiceTransitionST.pdf;04-ITILV32011ServiceOperationSO.pdf;05-ITILV32011ContinualServiceImprovementCSI.pdf

01-05EtomAndItil-Huang.pdf;019_pp7.ppt;07-0240TelecomSolutionsfolderrevD.pdf;2_PWC-ITRiskManagementwithCobit.pdf;4aa0-0183enw.pdf;_gost_r_iso_9000-2001.doc;_gost_r_iso_9001-2001.doc;APG-UnderstandProc

1-IntroductiontoITIL.mp4;10-SLAManagement.mp4;11-ITServicesFinancialManagement.mp4;12-CapacityManagement.mp4;13-AvailabilityManagement.mp4;14-ITServiceContinuityManagement.mp4;15-ITSecurityManagement.

FoundationsofITServiceManagementbasedonITILV3.pdf

10-ITILV3-FunctiesenprocesseninServiceDesignA.wmv;07-ITILV3-ContinualServiceImprovement.wmv;04-ITILV3-Servicedesign.wmv;03-ITILV3-Servicestrategy.wmv;09-ITILV3-FunctiesenprocesseninServiceStrategy.wmv

MockExamsQuestions.pdf;MockExamsanswers.pdf;Module1Module1.swf;Module2Module2.swf;Module2ITIL_V3.pdf;Module3Strategy_FMIT.swf;Module3Service%20Portolio.swf;Module3demand_mgt.swf;Module4Service_Design_